FAQ - Fishin For Answers
Frequently Asked Questions
Q: How long does shipping take?
A: Most items ship within 2–5 business days. Specialty items may take between 10 and 30 business days to ship, depending on the supplier.
Q: 👕 Who designs your shirts and decals?
A: Every design is created or curated by our small team of ocean-loving anglers. We keep it authentic and salty, just how we like it.
Q: 🎣 Is Penny Pinchin' Fishin' a small business?
A: Yep—family-owned and operated from Galveston, Texas. Every order supports our journey and keeps us doing what we love.
Q: 🌍 Where do your products come from?
A: We work with a mix of U.S.-based and international suppliers to bring you high-quality fishing gear and apparel at prices that don’t break the bank. Some items are made to order or shipped directly from our trusted partners to keep costs low and options fresh.
Q: 📦 Can I track my order?
A: Absolutely. As soon as your order ships, you’ll get an email with a tracking link so you can keep tabs on it every step of the way. If you don’t see it, check your spam folder or reach out—we’ve got your back.
Q: 📸 Do you take custom orders or logo requests?
A: We love collaborating with our community! Send us a message with your idea, and we’ll let you know if we can make it happen.
Q: 📮 My package says delivered but I don’t see it—what now?
A: First, double-check with your neighbors and your local post office. Be sure to check any secure delivery locations (porch, back door, etc.) and wait 1–2 business days, as carriers sometimes mark packages early. If it’s still missing, reach out and we’ll help sort it out.
Q: 💳 What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Shop Pay, and sometimes even Klarna or Afterpay during promotions (subject to availability).
🔒 Is my payment info safe?
Absolutely. All transactions are encrypted and processed securely through Shopify’s PCI-compliant payment system.
Q: 🛒 Can I cancel my order?
A: If your order hasn’t shipped yet, yes! Email us at support@pennypinchinfishin.com and we’ll do our best to cancel or update it before it ships.
Q: 🌍 Do you ship internationally?
A: Right now, we ship within the U.S. only — but international shipping is on our radar. Stay tuned!